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The Australian High Commission in Nairobi provides certain temporary, migration and citizenship services to residents of 22 countries in east, central and west Africa: Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Democratic Republic of Congo (DRC), Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Ghana, Mali, Mauritania, Niger, Republic of Congo, Rwanda, Somalia, South Sudan, Tanzania and Uganda.
The Australian High Commission is also responsible for the Refugee and Humanitarian program in this region as well as the south and sub-Saharan parts of Africa (the Nairobi and Pretoria zone on the map).
Student visa applications are now processed by the Student hub at the Australian High Commission, Pretoria. See: African Student Hub
For information on how to lodge a visa application, see Making a visa application
Contacting the Australian High Commission
Before you contact the Australian High Commission about the status of your application, please check Increase in Family Migration processing times and DIAC Nairobi processing times. The information on the website may answer any questions you have.
There are several ways to contact the Australian High Commission in Nairobi.
If you wish to make an appointment to meet an officer, please email firstname.lastname@example.org
The office is open for scheduled appointments between 9am to 11am, Monday to Thursday.
For telephone enquiries you can call +254 20 427 7160 between 8am and 12 pm weekdays.
As we receive a number of visa enquiries and have limited time to respond, we recommend that you email us at email@example.com
Migration Agents Outside Australia
For information about Migration Agents operating outside Australia, please follow the links below:
For more information on the locations and contact details of our other offices in Australia and around the world, see Contacts